It is an unforeseen situation that requires immediate attention or treatment because it puts a person's life or property in danger.
When you call 9-1-1, the operator will answer to ask you for specific information about the current situation.
This information is transferred to dispatch where the representative of the corresponding emergency response institution dispatches the unit closest to the event.
Depending on the complexity of the event, representatives from other agencies are sent.
It is important to take into account that:
You must have the exact address of the event on hand.
It is recommended to provide a reference location.
911 calls are confidential and the report author's data is not disclosed.
You must be in a municipality where 9-1-1 is covered.
Calls from other municipalities where the system is still not covered will be transferred with assistance, that is, the corresponding institution will be indicated to assist you.
It only takes one call to make a report.
The operator must ask several questions that may seem uncomfortable, but they are necessary to send the response unit with as much detail as possible.
We recommend that you do not despair and try to answer calmly and clearly. Remember that this information is important to providing effective care.
We recommend that you do not despair and try to answer calmly and clearly. Remember that this information is important to providing effective care.
Once the call is made, the operator will ask the questions that will allow him to determine the intervention institution that should help him. In this situation, the process is: Operator → Office → Response Unit.
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